Call Records
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- Re: Call Records
Call Records
11-12-2007 10:19 AM
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Service status hasn't changed and it was due to be updated yesterday.
Re: Call Records
11-12-2007 11:28 AM
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Re: Call Records
11-12-2007 10:08 PM
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Quote from: Paul_B I see that Service Staus has now been updated - thanks Mand!
Mine is still stuck at 03 Dec 07.
[Moderator's note by billbo : Please don't quote proceeding post - see Forum Rules. http://community.plus.net/forum/index.php/topic,218.0.html#post_quote]
Re: Call Records
11-12-2007 10:48 PM
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Re: Call Records
14-12-2007 8:34 AM
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I updated the Service Status message yesterday to advise of the current position.
The likelihood is that it will be early next week before your call records are up to date, and Tuesday/Wednesday by the time your calls have been confirmed.
Having almost real time call stats is one of the things which makes our Home Phone products stand out, and I'd just like to once again apologise for any inconvenience caused here.
I can assure you this is not standard for our service. The last issue with Home Phone call records was back in February of this year, which I think illustrates the usual reliability of the service.
Re: Call Records
14-12-2007 11:04 AM
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Will it be next week too before the "near live" aspect starts working again or should call records be going through now with just catch up on the old stuff?
Not a problem either way (for me at least!).
Paul
Re: Call Records
14-12-2007 1:40 PM
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It will be next week before everything is back to normal with new call records, as we have to process the backlog before we can process the newer information.
Re: Call Records
15-12-2007 7:32 AM
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Bob
Re: Call Records
15-12-2007 2:09 PM
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cp:blue Full quote of the preceding post removed. mod:end
Re: Call Records
15-12-2007 4:06 PM
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We receive one report every day (which is displayed to you as unconfirmed calls). We receive another report each evening, which confirms previous unconfirmed calls (usually from the day before). This report marks the call as 'confirmed' in your control panel.
As we haven't been able to process either report, and can't run both at once, we decided to run all the 'unconfirmed' reports first, and then run all the 'confirmed' reports. As there aren't usually differences between the two you should have a reliable record of your calls by Monday morning.
Re: Call Records
15-12-2007 4:14 PM
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We had this with BT, TalkTalk and Telewest and found it useful as it was easier to identify who we'd phoned!!!
Any chance of PN including this in the future?
Re: Call Records
15-12-2007 6:56 PM
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Quote from: Mand That's pretty much it to be honest.
We receive one report every day (which is displayed to you as unconfirmed calls). We receive another report each evening, which confirms previous unconfirmed calls (usually from the day before). This report marks the call as 'confirmed' in your control panel.
Thanks Mand but I still don't get what an unconfirmed call is - either I make a call or I don't. How can a call have two statuses?
Bob
Re: Call Records
18-12-2007 10:01 PM
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Quote from: Mand We receive one report every day (which is displayed to you as unconfirmed calls). We receive another report each evening, which confirms previous unconfirmed calls (usually from the day before).
But on my Calls Made list in the PlusNet member centre, it says, "Call data is refreshed every 4 hours from 08:00 to 24:00." That's more often than once a day, isn't it? And while I'm grumbling, that same page also claims "Calls with a duration of less than 60 seconds are rounded up to one minute" -- which is true, but not the whole truth. Practically all calls, not just short ones, are now rounded up to whole minutes, aren't they?
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