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Call Protect - still awaiting activation months later

rhardwick
Hooked
Posts: 9
Thanks: 4
Registered: ‎20-10-2018

Call Protect - still awaiting activation months later

Some time back (a few months ago) I noticed Call Protect and thought it sounded like a good idea, so I requested it.

When I recently checked call features it's still shown as

Plusnet Call Protect   [ Awaiting activation ]

Did I forget to shake a six to start?

3 REPLIES 3
JayG
Pro
Posts: 1,140
Thanks: 143
Fixes: 6
Registered: ‎30-10-2011

Re: Call Protect - still awaiting activation months later

Do you get the call protect keypad menu when you dial 1572? If so it is presumably working despite the message.

If not, I suggest 'removing' call protect via the home phone control panel and then re-adding it in an attempt to 'bump' it into action.

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,175
Thanks: 1,050
Fixes: 405
Registered: ‎01-01-2012

Re: Call Protect - still awaiting activation months later

Sorry to hear this.

I've checked our suppliers system and it's showing as active there so it should be working

As per the suggestion above can you try dialing 1572 to see what that says?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
rhardwick
Hooked
Posts: 9
Thanks: 4
Registered: ‎20-10-2018

Re: Call Protect - still awaiting activation months later

Yes, It's now working - I didn't realise that I needed to do things in order to activate it.

Problem solved.

Thanks for your help.