Call Protect - still awaiting activation months later
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Call Protect - still awaiting activation months later
20-10-2018 11:30 PM
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Some time back (a few months ago) I noticed Call Protect and thought it sounded like a good idea, so I requested it.
When I recently checked call features it's still shown as
Plusnet Call Protect [ Awaiting activation ]
Did I forget to shake a six to start?
Re: Call Protect - still awaiting activation months later
21-10-2018 11:16 AM
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Do you get the call protect keypad menu when you dial 1572? If so it is presumably working despite the message.
If not, I suggest 'removing' call protect via the home phone control panel and then re-adding it in an attempt to 'bump' it into action.
Re: Call Protect - still awaiting activation months later
22-10-2018 9:38 AM
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Sorry to hear this.
I've checked our suppliers system and it's showing as active there so it should be working
As per the suggestion above can you try dialing 1572 to see what that says?
Re: Call Protect - still awaiting activation months later
22-10-2018 7:35 PM
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Yes, It's now working - I didn't realise that I needed to do things in order to activate it.
Problem solved.
Thanks for your help.
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- Re: Call Protect - still awaiting activation month...