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Call Protect not working

FIXED
SilentMonkey9
Hooked
Posts: 6
Thanks: 1
Registered: ‎06-04-2021

Call Protect not working

Call Protect is shown as "Currently Active" on my Call Features page but when I try 1572 I just get a message saying "the service can not be connected". Can anyone help?

6 REPLIES 6
ClaudiaG23
Plusnet Help Team
Plusnet Help Team
Posts: 361
Thanks: 156
Fixes: 25
Registered: ‎02-05-2023

Re: Call Protect not working

Hi @SilentMonkey9 I can see there was a mis match with our system and the Suppliers, I've not got this rectified for you and the call protect will start working within 24 hours.

If this post resolved your issue please click the 'This fixed my problem' button
 Claudia Garner
 Plusnet Help Team
SilentMonkey9
Hooked
Posts: 6
Thanks: 1
Registered: ‎06-04-2021

Re: Call Protect not working

That’s great, thanks for your quick response.

SilentMonkey9
Hooked
Posts: 6
Thanks: 1
Registered: ‎06-04-2021

Re: Call Protect not working

Hi there

I've now received an email stating the following: -

We've received your order to change your call features. The following will be removed:

  • Call Barring
  • Voicemail

 

Surely I need these enabled if I want to bar calls?

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,679
Thanks: 611
Fixes: 111
Registered: ‎27-11-2020

Re: Call Protect not working

Fix

Hey there @SilentMonkey9 I have checked and all is still on the line and is showing on the account. Is it working now?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
SilentMonkey9
Hooked
Posts: 6
Thanks: 1
Registered: ‎06-04-2021

Re: Call Protect not working

Yes, it seems okay now, thank you.

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,679
Thanks: 611
Fixes: 111
Registered: ‎27-11-2020

Re: Call Protect not working

Awesome, glad to hear it. Have a great day!

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team