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Call Protect never activated

Flabula
Grafter
Posts: 25
Thanks: 6
Registered: ‎23-02-2016

Call Protect never activated

I'm still waiting for Call Protect to be activated after over a year! Any chance something can be done to get this activated please?

Still showing this...

You currently have an order in progress to add call features

Your call feature(s) will be added to your account on the next working day.

 

4 REPLIES 4
abails0105
Plusnet Help Team
Plusnet Help Team
Posts: 802
Thanks: 108
Fixes: 60
Registered: ‎02-05-2017

Re: Call Protect never activated

Hi @Flabula. thanks for getting in touch.

 

I am really sorry for the issues you have had with the activation of Call Protect. I've raised an internal task on our side to have this activated for you. Once this task has been picked up, we will update you accordingly.

 

Let us know if you need anything else.

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
Flabula
Grafter
Posts: 25
Thanks: 6
Registered: ‎23-02-2016

Re: Call Protect never activated

Still not working! It says on my account that it's been activated, but if I dial 1572 I get a recorded message "The service cannot be connected".

Can this be activated properly please?

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,668
Thanks: 331
Fixes: 76
Registered: ‎22-01-2018

Re: Call Protect never activated

Hello @Flabula,

 

I am sorry to hear this and can assure you it should definitely be working. I will need to remove this which can take a few hours, and once fully removed I will reapply the feature.

 

Once this has been applied to your account, I will send you confirmation via ticket.

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
Flabula
Grafter
Posts: 25
Thanks: 6
Registered: ‎23-02-2016

Re: Call Protect never activated

Aha! 1572 just started working. Hopefully I can now stop all the nuisance calls I've been getting since early this morning!

Thanks!