Call Protect cannot be connected

[#1]

Hi @olliebean Appears to be getting somewhere now.🙂

[#2]

Everything is deactivated now, without me having got around to raising a ticket (I don't know whether @Tibzor's intervention had anything to do with that or not). For the moment, I shall wait and see what happens rather than attempt to do anything more myself.

[#3]

Hi @olliebean 

Yes it was the intervention of @Tibzor  and if you wait 24hrs go to your  account, activate Call Protect and see what happens.  If you still have a problem report it back here. 

[#4]

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@olliebean wrote:

Everything is deactivated now, without me having got around to raising a ticket...

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Except for a few specialised issues, the facility for customers to raise tickets was withdrawn several years ago.

@Tibzor 's intervention is undoubtedly the reason for signs of progress, and s/he will have raised a ticket, which you can view by logging in here: https://www.plus.net/wizard/?p=search

Hope it goes well.  🤞

[#5]

Hello, it was actually I that deactivated the call features on your account so they could be re-added. Sorry I should’ve posted earlier on. 

After @Tibzor’s intervention of adding them directly into the supplier systems has completed, we’ll fix your account up next week so you’ll be able to manage the call features yourself.

[#6]

Hi @Gandalf 

Wondered what had happened to your reply, thought you may be on Hols.Thanks for helping out.

[#7]

Thanks for your help, @Tibzor and @Gandalf - both Call Protect and Voicemail are now active and working on my phone line (although not yet showing as such on the website, as @Tibzor mentioned they wouldn't be).

[#8]

Hi @olliebean 

Glad to hear all is working apart from showing on your account, I am sure this will rectify next week sometime You may need the attached to help you further

[#9]

Awesome, no problem @olliebean your account should be sorted for you now.

[#10]

Just confirming it's all showing correctly on the website now as well.

[#11]

@Gandalf , I have had Plusnet call protect for some time and recently (like a week or so ago) I needed to blacklist one number which was becoming a nuisance, but at the time of activating call protect I was not given the number 1572 to dial to block (or redirect) the number and therefore I had to make a call to plusnet customer service which took a long time to get through - to be told to dial 1572 and then proceed from there.

My concern is if I need to check which numbers I have "redirected" using 1572,  how do I go about it.  Is there a procedure somewhere on plusnet website to follow?  Please do enlighten us the (poor and struggling) customers.

Thank you and I hope to hear soon from you.

Many regards,

Chandu.

[#12]

Hi @chandu 

There is a call protect table in other replies giving details of what to do. If you cannot find it let me know and I will re-post it once again. 

[#13]

@mort7890 ,

Sorry. unable to find the table you have mentioned.  It is definitely not on this thread.  So, where is it?  Please help.  Thanks in advance.

Regards,

Chandu.

[#14]

Is it this one?

https://community.plus.net/aptgm87544/attachments/aptgm87544/Phone/28916/1/PLUSNET%20CALL%20PROTECT%...

That's what came up on a search for "Plusnet call protect table". The comment at the bottom, though, doesn't fill one with confidence:

"This table has been compiled using the instructions and by listening to the voice instructions on 1572. There may be errors and are certainly omissions."

[#15]

@chandu Look at message 23 in this post