Call Divert
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- Re: Call Divert
Call Divert
01-07-2018 6:45 AM
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Hi Everyone,
I have call divert set up as a package on my home line. I have read the instructions on activating and deactivating call divert, but I need to do if I know if I can enable or disable it remotely. If I am not at home I would like the facility to knock it on or off from my mobile.
Does anyone have any ideas?
Thanks,
Ian
Re: Call Divert
01-07-2018 7:56 AM
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Ok I checked another thread, so:
Have a look at the first post in this link, which may do what you want.
Re: Call Divert
01-07-2018 8:05 AM
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Hi Alex,
That is the page I read, regarding controlling it from your land line it's self. It doesn't cover remote activation or deactivation, which was what my question was about.
Thanks for trying though.
Ian
Re: Call Divert
01-07-2018 8:08 AM
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Ok sorry if I've confused everything here, but I would assume with the phone control panel you can login remotely?
Re: Call Divert
01-07-2018 8:13 AM
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Nope, just buy the feature. That's fine, I purchased it and it's activated as a feature, but it doesn't allow you to control the actual enable or disable, or change the destination number remotely.
For example, if my mobile battery was going, and I needed to change the divert to a different number, or just switch divert off entirely, I would like to do that from a line other than my fixed landline. I wouldn't be using call divert if I was at home, so I'd be wanting to access it remotely to change the settings.
Re: Call Divert
01-07-2018 8:20 AM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Call Divert
01-07-2018 10:35 AM - edited 01-07-2018 10:37 AM
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That's a facility which is part of 'Featureline', a BT business product which is essentially a 'virtual PBX'.
The OP's requirement would be met with Smart Divert, again a BT business product, applicable to single lines.
Perhaps a PN staffer could tell us whether this would be available to the OP if he were to change his line from 'Residential' to 'Business'?
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: Call Divert
02-07-2018 11:48 AM
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Welcome to the community forums @bonham01.
I'm afraid call divert can only be managed from your phone (Unless it's added as part of a fault report and we're specifying the number to divert to on your behalf)
Apologies for any inconvenience this causes.
@198kHz, Our business call package call features are the same as our residential call features, with the exception of call protect/choose to refuse, which are not offered on business lines.
Re: Call Divert
02-07-2018 11:53 AM
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@HarryB Thanks for info.
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: Call Divert
02-07-2018 4:39 PM
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One would think that remote call diversion was a basic requirement for all users (not just businesses) yet AFAIK no supplier offers it as even a priced option for residential customers.
It would be a Unique Selling Point for any supplier that was able to implement it.
Re: Call Divert
03-07-2018 10:26 PM
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Erm, so I need to be AT HOME to divert to another number that is NOT at my home?
We work this logic how?
Re: Call Divert
03-07-2018 10:36 PM
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@bonham01 As far as I'm aware that's always been the case with any CP/ISP, unless you're a BT Business customer with deep pockets -
in which case Smart Divert will be available as mentioned in Message#7.
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
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