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Call Divert Removal

Trevvie
Newbie
Posts: 2
Registered: ‎25-02-2019

Call Divert Removal

Hi

I would like to remove call divert from my call features however there is no option to remove this feature from the call features control panel, am I missing something? I am currently spending £2.50 a month on a service I no longer require or use

 

Thanks

 

Trev

3 REPLIES 3
Plusnet Help Team
Plusnet Help Team
Posts: 1,401
Thanks: 276
Fixes: 80
Registered: ‎26-03-2018

Re: Call Divert Removal

Hi @Trevvie,

 

I'm sorry that it's not allowing you to remove the call divert feature via the member centre. We can remove this from here for you, however we'll need confirmation on your account that you'd like to go ahead with this.

 

Please can you reply to the ticket here to confirm that you'd like us to remove call divert? If you get back in touch on here once you've done this, we'll pick this back up and get this removed for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
Trevvie
Newbie
Posts: 2
Registered: ‎25-02-2019

Re: Call Divert Removal

Hi Emily

 

I confirm that I would like the call divert feature removing from my account

all diverts were removed from my line a few weeks ago, if you can remove this i would be very grateful

 

Thanks

 

Trevvie

Plusnet Help Team
Plusnet Help Team
Posts: 1,522
Thanks: 293
Fixes: 53
Registered: ‎11-01-2018

Re: Call Divert Removal

 

Hi Trevvie,

 

Thanks for responding to the ticket - I've requested for Call Divert to be removed for you and this should be completed within the next 24-48 hours.

 

Best wishes

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team