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Call Divert - Improvement needed

realityjames
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Posts: 1
Registered: ‎13-08-2018

Call Divert - Improvement needed

I recently setup call divert and the only options are: Divert when engaged, divert instantly and divert after 15 seconds?!

 

15 Seconds is far too long, if you can't give different time options it would be better to lower it to about 6 seconds. Not many people will wait 15 seconds for an answer (plus ringing time when it goes to mobile)

Can you please do something about this?

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Mav
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Re: Call Divert - Improvement needed

Moderator's note:

Moved from General Chat to Home Phone.

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198kHz
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Re: Call Divert - Improvement needed

Welcome to the forum.  Smiley

In this case , nothing that Plusnet can do.

It would be useful to be able to adjust the delay, but it's a facility that Plusnet, BT Retail, IDNet or any other ISP, have to buy from BT Openreach, or Networks or whoever, and 15 seconds is what it is.

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petlew
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Re: Call Divert - Improvement needed

Well that's odd. for important complicated reasons I don't need to go into here. My land line has been on permanent diversion to my mobile since early April this year, I've just tried it using my wife's mobile (you can't call your land line from the divert to number) and the divert to my mobile was almost instantaneous, no delay at all. 

Or are we talking about a different divert?

 

Up till now, I always thought there was a delay, which I thought was quite handy as some scam callers are put off by diversion. I did used to get the odd complaint about delays, but not for a while now. Does maybe the system "learn". The divert on/off connections are exactly the same as those when I was with BT.

The only other thing is that I am with PN for land line but my mobile is Vodafone.

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MymsMan
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Re: Call Divert - Improvement needed

Any time less than 15 seconds is too short if people are too be given a realistic chance of answering a land line phone  before it is diverted to a mobile,  it is similar to the delay before answerphone  would kick in so most callers would wait to see if the call was going to answerphone before giving up.

Six seconds would just be annoying - long enough to hear the phone ring but impossible to answer (unless they are sitting right next to it) before it is diverted. You might as well choose the instant divert option.

198kHz
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Re: Call Divert - Improvement needed


@petlew wrote:

...the divert to my mobile was almost instantaneous, no delay at all. 

Or are we talking about a different divert?

 It's the same facility, but you're obviously on 'instant' (*21*), but the OP is referring to 'no reply' (*61*).

 

To divert all calls dial: *21*(phone number you want to divert to)#

To divert any calls you don't manage to answer within 15 seconds dial: *61*(phone number you want to divert to)#

To divert calls when your phone is engaged dial: *67*(phone number you want to divert to)#

 

 

 http://bt.custhelp.com/app/answers/detail/a_id/8444/~/all-about-call-diversion

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