cancel
Showing results for 
Search instead for 
Did you mean: 

Call Blocking is dealing with an incoming call

jennyhing
Newbie
Posts: 1
Registered: ‎12-12-2022

Call Blocking is dealing with an incoming call

I can’t make an outgoing call on my landline and incoming calls go straight to voicemail. The handset says “outgoing call not possible. Call Blocking is dealing with an incoming call” how do I clear this?? (It’s my mum’s landline and she passed away recently but had the call guardian thing set up which I’m not familiar with!) Thanks for any advice!
2 REPLIES 2
Baldrick1
Moderator
Moderator
Posts: 11,706
Thanks: 5,204
Fixes: 418
Registered: ‎30-06-2016

Re: Call Blocking is dealing with an incoming call

@jennyhing  Welcome to the Community Forums.

Are you having problems with your Plusnet voicemail or the handset call guardian settings? If the latter then either tell us the model or just look up the manual on line. Start by switching the call guardian features off. Then see if that fixes the problem.

On my phone:

1. Select Menu

2. Go to Call Control (one click down the options)

3. Enter Pin (Default 1111)

4. There you have all the settings that you need.

 

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

TheMightyAJ
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,511
Fixes: 126
Registered: ‎26-03-2018

Re: Call Blocking is dealing with an incoming call

Hi @jennyhing,

I'm very sorry to hear about your loss. I can see that you've spoken to our Support Team over the phone since creating this thread earlier today. Do you require any further assistance at this time? If so, please let me know and I'll be more than happy to assist.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team