Call Barring / Blocking Mobile Phone Calls from landline
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Re: Call Barring / Blocking Mobile Phone Calls from landline
24-07-2012 5:56 PM
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I wonder why PN do not offer it ?
The software is certainly present on the exchange as it is at BT line in effect.
Re: Call Barring / Blocking Mobile Phone Calls from landline
28-07-2012 4:59 AM
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Quote from: glancammarch reducing the credit limit to just a few pounds and disabling the line when the credit is used up and until I top it up again would be ideal (without additional penalties!)
I wouldn't hold your breath. They just charged me £100 when I have a £55 credit limit. It seems limits only apply when they want them to..
Re: Call Barring / Blocking Mobile Phone Calls from landline
30-07-2012 3:42 PM
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I've had a look at your latest invoice and itemised bill and I can't see any issues there, please let me know if you think they're incorrect in some way?
Re: Call Barring / Blocking Mobile Phone Calls from landline
30-07-2012 3:59 PM
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Re: Call Barring / Blocking Mobile Phone Calls from landline
30-07-2012 4:29 PM
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Re: Call Barring / Blocking Mobile Phone Calls from landline
30-07-2012 4:49 PM
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The first I knew that the bill was that high was when I received an email saying I had made £97 worth of calls and would be barred from making further calls unless I topped up.
I did not receive any prior warnings, and my phone was clearly not blocked before this otherwise I would not have been able to make those calls.
I did top up within an hour of receiving that email as I was concerned about needing to use the phone in an emergency. However my phone was still functioning at that point, and that is why I was able to run up a £97 phone bill in the first place.
I did raise a ticket tryong to get someone to explain how this happened. All I keep getting told is "the calls were made, pay for them" without any explanation as to how a £55 credit limit was allowed to be breached.
Matt, if you can help out in any way I'd really appreciate it, I'd resigned myself to getting no further response or assistance from PN but if you can help I'd appreciate it.
Re: Call Barring / Blocking Mobile Phone Calls from landline
30-07-2012 4:56 PM
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The issue in this case is that a lot of calls were made in a very short time on the same day. As we process calls overnight each night, unfortunately this won't show until the following day - hence the sudden warning and the fact that you went over the limit by quite a large amount.
I'm afraid I don't think there's much we can do about this situation - I'll happily raise it but in order to catch situations like this we'd need to be processing calls and allocating them to accounts in pretty much real time which isn't really feasible.
Re: Call Barring / Blocking Mobile Phone Calls from landline
30-07-2012 5:26 PM
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Re: Call Barring / Blocking Mobile Phone Calls from landline
31-07-2012 11:42 AM
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Re: Call Barring / Blocking Mobile Phone Calls from landline
01-08-2012 3:57 PM
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Re: Call Barring / Blocking Mobile Phone Calls from landline
01-08-2012 4:30 PM
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If you would like to do this please <a href="https://portal.plus.net/wizard/index.html?p=wizard&page=22931&wizard_id=38/">raise a ticket</a>.
Let me know if there's anything else.
Chris
Re: Call Barring / Blocking Mobile Phone Calls from landline
04-08-2012 12:07 PM
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I switched to Plusnet because talk talk didnt do anything about carers who come to my mums house to deliver care and used phone 118 numbers and I ended up paying £50 over 3 months - these 118 numbers should be treatd same as 09 numbers as they are EXTREMELY expensive and disabled households who have different carers coming in should be able to block use of ANY range of numbers.
Thank you and I hope Plusnet will listen and provide a facility very soon.
If it does, I will tell EVERYONE to switch also.
Regards. greswold888.
Re: Call Barring / Blocking Mobile Phone Calls from landline
06-08-2012 11:31 AM
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I'm afraid we can't do this, sorry about that. In addition I believe 118 118 and other related numbers aren't covered by premium rate call barring unfortunately.
Re: Call Barring / Blocking Mobile Phone Calls from landline
06-08-2012 11:40 AM
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Re: Call Barring / Blocking Mobile Phone Calls from landline
06-08-2012 12:27 PM
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Quote from: Matt Anyone else interested in this please do add to this thread, we've flagged it now for management attention so the more interest we have the better.
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