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Bursts of noise on landline, can the line be checked

FIXED
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Rising Star
Posts: 436
Thanks: 6
Fixes: 1
Registered: ‎07-04-2007

Bursts of noise on landline, can the line be checked

I don't know if staff still pick up on faults when raised on here
but if you do could you please do a line check on my landline phone.

We don't use the landline very often just for incoming calls and lately
we have complaints from callers that there are bursts of noise on the line
which cause the call to drop out.

So if possible could someone do a line check, we have already done a
'quiet line check' and there are bursts of noise but very intermittent

No hurry, just if someone has time, then if there is a fault I will
report it through the standard faults pages on the website.

Our broadband (FTTC) is fine and still working at maximum speed of 80/20
so nothing to do on that front.

Regards, P.

5 REPLIES 5
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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 63
Registered: ‎09-10-2018

Re: Bursts of noise on landline, can the line be checked

Fix

Thanks for your post @Pendragon.

 

We're sorry to hear of this issue.

 

I've tested the line and have located a possible line card fault at the exchange. I've now raised the issue to Openreach who advise us that their estimated response time is by 23:59 on 25/10/19.

 

Please let us know if you need any further assistance in the meantime.

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Rising Star
Posts: 436
Thanks: 6
Fixes: 1
Registered: ‎07-04-2007

Re: Bursts of noise on landline, can the line be checked

Thanks for the reply and very quick response, most unexpected.

I will let you know in due course if Openreach fix it, possibly over the weekend.

I have checked the message on my account as well.

Regards, P.

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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 63
Registered: ‎09-10-2018

Re: Bursts of noise on landline, can the line be checked

Thanks for getting back to me, @Pendragon.

 

Please do let us all know how it goes - once it's rectified we'll ensure that your downtime is credited against the account.

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Rising Star
Posts: 436
Thanks: 6
Fixes: 1
Registered: ‎07-04-2007

Re: Bursts of noise on landline, can the line be checked

OK, after being bombarded with text messages from Openreach this morning, do their automated system like to keep you up-to-date, yes and yes lol.

So I finally get a call from the engineer to say the card was replaced yesterday but they had not marked the problem as completed, was everything OK?

His call to me from a mobile seemed fine so we can class the problem as fixed unless I find otherwise.

Thanks for all your help, job complete, I will close the question on my account.

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Plusnet Help Team
Plusnet Help Team
Posts: 1,631
Thanks: 273
Fixes: 57
Registered: ‎26-03-2018

Re: Bursts of noise on landline, can the line be checked

Thanks for letting us know @Pendragon 

 

If we can be of further asisstance in the future please get bakc in touch. 

 

Kind Regards, 

MoR

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 MoR
 Plusnet Help Team