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Broadband fine but phone line dead

Not applicable
Posts: 1
Registered: ‎25-04-2014

Broadband fine but phone line dead

Noticed yesterday my phone line is dead - no dial-tone / calls disconnected when trying to ring in, although broadband is absolutely fine.
I've raised a ticket 93653753 last night when I spotted the problem. Don't know how long it's been like that, don't use the landline much these days.
Would some kind sole be able to take a look?
Many thanks
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: Broadband fine but phone line dead

Hi Paul,
Sorry to hear you're having problems with the phone service.
I've ran a line test but it's come back as inconclusive. Could you unplug all your equipment from your master socket and inform me when this has been done so that I can run the test again please? Thank you.