Broadband and phoneline transfer - when?

[#1]

Hi,
BB and phoneline transfer initiated on 06/05 from WLR + SMPF provider. BB order completed on 13/05. I've not heard anything from Plusnet, or my existing provider regarding the phone-line transfer. When should this happen? Could a rep please check if it's in progress?
Username: jgsf360
Many thanks,
JG

[#2]

For some reason it hasn't been submitted.
I've placed it now and you'll have more details shortly.

[#3]

Email received, many thanks for your help!

[#4]

Just had a thought - presumably the "line rental saver" clock won't start ticking until the order completes? Of course, I'm still paying rental to my existing provider currently.

[#5]

Correct. It'll only kick in once your phone is active with us.
Matty

[#6]

That's great. Thanks again both for your quick response, especially so on a bank holiday. Enjoy what's left of it!