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Broadband and phone line down

EuanMcP
Newbie
Posts: 5
Registered: ‎27-04-2020

Broadband and phone line down

My phone line is down and there appears to be no current support via the Plusnet customer service numbers. How do I get this resolved quickly as I am working from home?
3 REPLIES 3
Strat
Community Veteran
Posts: 31,319
Thanks: 1,638
Fixes: 565
Registered: ‎14-04-2007

Re: Broadband and phone line down

Moderators Note
This topic has been moved from ADSL Broadband to Home Phone.

 

 

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EuanMcP
Newbie
Posts: 5
Registered: ‎27-04-2020

Re: Broadband and phone line down

So I have been moved from one thread to another when my issue is with both, but still no response to the actual issue. I.e my phone and broadband are down and all Plusnet telephone lines are not taking calls and the live chat is off too!!! What on earth is going on Plusnet? I understand we are in difficult times, but you are a tech company surely you can set up remote working for staff to answer the phone ????
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,902
Thanks: 9,440
Fixes: 1,511
Registered: ‎21-04-2017

Re: Broadband and phone line down

Thanks for your post @EuanMcP I'm sorry to see you're experiencing problems with your phone line. I believe I've picked this up for you via Twitter last night. Our tests showed a fault so I reported this to Openreach and we've been advised of an estimated response time of by 29/04/20 23:59:59 for an engineer to go out and investigate further.

For future reference, you can test a line and report a fault yourself by going through the phone troubleshooter: https://www.plus.net/my-account/tools/phone-troubleshooter which is linked from our troubleshooting guide here: https://www.plus.net/help/phone/phone-line-troubleshooting/#theres-no-dial-tone

 

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I'll no longer have a regular presence here as I'm moving on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet Help Team