Broadband and phone line down
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Broadband and phone line down
27-04-2020 11:02 AM
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Re: Broadband and phone line down
27-04-2020 11:07 AM
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This topic has been moved from ADSL Broadband to Home Phone.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Broadband and phone line down
27-04-2020 2:53 PM
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Re: Broadband and phone line down
28-04-2020 5:10 PM
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Thanks for your post @EuanMcP I'm sorry to see you're experiencing problems with your phone line. I believe I've picked this up for you via Twitter last night. Our tests showed a fault so I reported this to Openreach and we've been advised of an estimated response time of by 29/04/20 23:59:59 for an engineer to go out and investigate further.
For future reference, you can test a line and report a fault yourself by going through the phone troubleshooter: https://www.plus.net/my-account/tools/phone-troubleshooter which is linked from our troubleshooting guide here: https://www.plus.net/help/phone/phone-line-troubleshooting/#theres-no-dial-tone
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