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Blocking outgoing calls

Wendy
Dabbler
Posts: 10
Registered: ‎20-11-2012

Blocking outgoing calls

I have checked back through the forums and it seems it is not possible with PN to barr calls to mobile phone numbers.  Is this correct?  Is it possible to barr calls to premium rate numbers?  I have 3 teenagers in my house and have always used this facility in the past with previous providers.  Thanks.
10 REPLIES 10
Wendy
Dabbler
Posts: 10
Registered: ‎20-11-2012

Re: Blocking outgoing calls

Forgot to ask.  If it isn't possible, can I change back to BT and just keep PN fibre broadband?  Any penalty for doing this?
alanf
Aspiring Pro
Posts: 1,931
Thanks: 78
Fixes: 1
Registered: ‎17-10-2007

Re: Blocking outgoing calls

There is a thread for people to show interest in general call barring (especially to mobiles) with the hope of getting the service provided by Plusnet.  No progress has been made to my knowledge.
Quote from: _Adam_Walker_
Thanks for the comments and requests for this, just so you know we are taking heed of this so please keep the requests coming if this is a service you'd like to be able to have with us.

Re Premium Rate Call Barring see this thread (especially replies #24 and #25)
http://community.plus.net/forum/index.php/topic,107458.0.html
Wendy
Dabbler
Posts: 10
Registered: ‎20-11-2012

Re: Blocking outgoing calls

Does anyone from PN actually look at this forum, or is it's purpose purely to let off steam??????????????????????
Strat
Community Veteran
Posts: 31,319
Thanks: 1,638
Fixes: 565
Registered: ‎14-04-2007

Re: Blocking outgoing calls

Yes they do throughout the day.
Windows 10 Firefox 107.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
BenTrimble
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,106
Registered: ‎06-02-2008

Re: Blocking outgoing calls

Hi Wendy - we do look at the board, but we do have other pulls on our time and often can't get around to answering every customer as quickly as we would like; especially when the answer to the question isn't something that's common knowledge. We provide our telephone services through BT Openreach. As such, we can only offer the products and features that BT Openreach do.
The call barring options available to us are:
-Bar all calls
-Bar all calls except operator and 999
-Bar premium rate
-Bar premium rate & international
The debt management options (which provide similar functionality) are:
-Bar all calls
-Route to call centre
-Temporary out of service (this bars all calls - incoming and outgoing)
As you can see, there is no option to bar mobile calls only.
Hope this helps.
Wendy
Dabbler
Posts: 10
Registered: ‎20-11-2012

Re: Blocking outgoing calls

BT offer a pin code system whereby you can 'lock' your phone and just enter the four digit pin to unlock it. Do you offer this service to? If not, how do I go about barring calls to premium numbers?
alanf
Aspiring Pro
Posts: 1,931
Thanks: 78
Fixes: 1
Registered: ‎17-10-2007

Re: Blocking outgoing calls

See thread linked in my post above.
BenTrimble
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,106
Registered: ‎06-02-2008

Re: Blocking outgoing calls

Wendy - you'll need to raise a ticket to Support; this is outside of the normal features available to a customer so please flag back in this thread if the ticket isn't actioned correctly - it might even be worth popping a link to this thread in the ticket itself.
Wendy
Dabbler
Posts: 10
Registered: ‎20-11-2012

Re: Blocking outgoing calls

I don't know how to raise a ticket in the support forum! Sad
jelv
Seasoned Hero
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: Blocking outgoing calls

Not in the support forum, here: http://contactus.plus.net/
jelv (a.k.a Spoon Whittler)
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