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Billing Delayed

ian007jen
Rising Star
Posts: 392
Thanks: 4
Fixes: 2
Registered: ‎06-09-2007

Billing Delayed

Hi
Is the billing run delayed, my bill was due 17/08 and has still not been recieved, is there a problem?
Ian
8 REPLIES 8
James
Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: Billing Delayed

Hi Ian,
I'm certainly not aware of any billing delays.
I've had a look at your accvount and can see that you were due to be billed on the 17th,. but for some reason this didn't happen.  I can't see a reason why either, so I've asked Mand to have a quick look for me.
ian007jen
Rising Star
Posts: 392
Thanks: 4
Fixes: 2
Registered: ‎06-09-2007

Re: Billing Delayed

Hello
Any further info?
Ian
Mand
Grafter
Posts: 5,560
Thanks: 2
Registered: ‎05-04-2007

Re: Billing Delayed

Hi there,
I've had a look at your account and can't find any obvious reason for what's happening, so I'm gonna need to ask one of our dev guys tomorrow for you.
ian007jen
Rising Star
Posts: 392
Thanks: 4
Fixes: 2
Registered: ‎06-09-2007

Re: Billing Delayed

Morning
Any time scale of a dev looking at this?
IAn
Mand
Grafter
Posts: 5,560
Thanks: 2
Registered: ‎05-04-2007

Re: Billing Delayed

Hi there,
We've got someone on this right now.
ian007jen
Rising Star
Posts: 392
Thanks: 4
Fixes: 2
Registered: ‎06-09-2007

Re: Billing Delayed

Quote
We've got someone on this right now.

Has your dev been working on this all this time??? Wink
Any more info?
IAn
ian007jen
Rising Star
Posts: 392
Thanks: 4
Fixes: 2
Registered: ‎06-09-2007

Re: Billing Delayed

BUMP
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,275
Thanks: 4,053
Fixes: 260
Registered: ‎04-04-2007

Re: Billing Delayed

Not sure how far Mand got with this Ian however she's been on leave for the last week or so. She's back in tomorrow so it might be an idea to give her a nudge then?

Bob Pullen
Plusnet Product Team
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