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Billed for old phone calls
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Billed for old phone calls
06-04-2011 2:24 PM
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Hi,
Just looking over previous home phone useage and looks like the system didn't bill me from November 2010 through to Jan/Feb 2011 and then gave me one big bill in Feb 2011.
Does anyone have an idea as to why this may have happened?
Thanks,
Brad
Just looking over previous home phone useage and looks like the system didn't bill me from November 2010 through to Jan/Feb 2011 and then gave me one big bill in Feb 2011.
Does anyone have an idea as to why this may have happened?
Thanks,
Brad
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Re: Billed for old phone calls
05-05-2011 11:15 AM
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Hi bradsalmon,
it looks like there was a billing issue I'm afraid. I cans see that you were charged line rental from November but not for calls. It does appear to be our fault so apologies for that and the fact that it wasn't communicated to you at the time.
it looks like there was a billing issue I'm afraid. I cans see that you were charged line rental from November but not for calls. It does appear to be our fault so apologies for that and the fact that it wasn't communicated to you at the time.
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