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Bell Not Ringing Fault

DilsV
Newbie
Posts: 3
Registered: ‎15-06-2013

Bell Not Ringing Fault

I got a fault on line were Bell does not ring. Call comes through but no ring.
Had an engineer visit nothing wrong my side, and said fault with exchange and most likely Line Card in exchange need replacing.
Seems line Openreach are doing nothing to fix this, and keep passing fault back as clear, without doing was work from what i can see.
This has been an issue since my line was moved to plusnet on 14th May, but i only raised a fault on 15 June.
Everyday i phone plusnet i get given a different story,
Can someone who knows how to get this fixed please escalate this, as this is getting rather annoying now.
Ticket 70804105
5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,670
Thanks: 262
Fixes: 76
Registered: ‎27-04-2007

Re: Bell Not Ringing Fault

Hi there,
Really sorry to hear about this, I'm just chasing this now for you.
As per the last update on the ticket we were hoping for that to be resolved yesterday, I'll update you ASAP.
Adam
UPDATE: I've just spoken to our suppliers who confirm that some work does need to be carried out at the exchange and the priority of the job has now increased so I sincerely hope to see this issue has been resolved on Monday morning.
Just to mention we will ensure that you will be refunded for any down time when this has been fixed.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
DilsV
Newbie
Posts: 3
Registered: ‎15-06-2013

Re: Bell Not Ringing Fault

Hi
Thanks for escalating this issue.
Problem still not resolved as of 07:52 - 01/07/2013
Something was done on my line yesterday 30/06/2013
30/06/2013 @ 19:02 - Phone Line Cut
30/06/2012 @ 19:03 - Phone Line Restore
30/06/2013 @ 19:06 - Phone Line Cut
30/06/2013 @ 19:06 - Phone Line Restore
Can you please let me know what was actually done during that time, as issue is still on going
Thanks
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Bell Not Ringing Fault

Hi, unfortunately we can't see at present what was done though I'll request that the team chasing this for you do what they can to advise what was done on the ticket - hopefully it'll be fixed by 5pm today as the notes do currently state.
DilsV
Newbie
Posts: 3
Registered: ‎15-06-2013

Re: Bell Not Ringing Fault

Problem has been resolved
Thanks for helping and escalating this issue.
Sounds like some Openreach engineers have been up to no good around my area, after reading some news sites today, explains quite a lot.
Now lets see if plus.net can get this refund sorted.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Bell Not Ringing Fault

Hi DilsV,
Just popped a reply on the ticket for you, hope that sorts things.