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Being charged for local phone calls on Anytime package - Bill error?

FIXED
Kryten
Rising Star
Posts: 80
Thanks: 17
Registered: ‎04-05-2015

Being charged for local phone calls on Anytime package - Bill error?

I've been on the landline Anytime and Unlimited fibre for some time and my latest bill shows a local call, normally free, charged at over £5 for 90 min call. Plus another call normally free at £3. Online chat is off, and I can't get through on the phone due to this virus but I'm curious to know why I'm being charged over £8 for 2 calls that should be included. Any moderator can help?

4 REPLIES 4
flanzm
Pro
Posts: 225
Thanks: 95
Fixes: 15
Registered: ‎20-04-2016

Re: Being charged for local phone calls on Anytime package - Bill error?

Fix

Calls are only free for 60 mins.  If you were on the phone for 90 minutes then you will have been charged - you need to hang up before the hour and redial.  If you don't you get charged for the time over 60 minutes - so 30 minutes @ 15p/minute gets you to around a fiver!

 

Kryten
Rising Star
Posts: 80
Thanks: 17
Registered: ‎04-05-2015

Re: Being charged for local phone calls on Anytime package - Bill error?

Thank you Flanzm. That sorts that one!

agedgopher
All Star
Posts: 467
Thanks: 299
Fixes: 15
Registered: ‎02-12-2016

Re: Being charged for local phone calls on Anytime package - Bill error?

@Kryten 

Just to make you aware that moderators are customers of Plusnet just like you and I. They have no access to customer accounts nor are they able to change any customer  data. For any access to your personal data or account you need a staff member to look mat your post.

Kryten
Rising Star
Posts: 80
Thanks: 17
Registered: ‎04-05-2015

Re: Being charged for local phone calls on Anytime package - Bill error?

👍