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Battery Contact Fault

ian007jen
Rising Star
Posts: 392
Thanks: 4
Fixes: 2
Registered: ‎06-09-2007

Battery Contact Fault

I reported this fault on Wednesday (8th July) and still have a crackling/noisy line.
Any Update on my fault question #107036050.
Update Tues AM .....OR engineer arrived...wanted access to property...let's see how he gets on
Ian
5 REPLIES 5
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,175
Thanks: 1,050
Fixes: 405
Registered: ‎01-01-2012

Re: Battery Contact Fault

From what I can see he's still working on it at the moment.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
ian007jen
Rising Star
Posts: 392
Thanks: 4
Fixes: 2
Registered: ‎06-09-2007

Re: Battery Contact Fault

Thanks Mat
The engineer told me he had to put the job back to planning as traffic lights are needed on the main A road my line runs along; no spare pairs to swap to  Sad
Ian
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,175
Thanks: 1,050
Fixes: 405
Registered: ‎01-01-2012

Re: Battery Contact Fault

It looks like he's passed it to the relevant people.
Our phone faults team will chase that up for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
ian007jen
Rising Star
Posts: 392
Thanks: 4
Fixes: 2
Registered: ‎06-09-2007

Re: Battery Contact Fault

Matt can you poke the phone faults team, not heard a thing from them since opening fault, my question is open and waiting support team answer (question #107036050)
Voice line now barely useable.
Ian
EDIT:: Barely 15 mins after posting, my fault/question has been updated Smiley
MattyC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 3,201
Fixes: 46
Registered: ‎10-04-2014

Re: Battery Contact Fault

Apologies for the length of time it took to be picked up!
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet