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BT "Come Home" letters

Community Veteran
Posts: 3,486
Registered: ‎02-10-2008

BT "Come Home" letters

I keep on getting mailings from BT trying to persuade me to change back to their phone service.
The one today is a mock "Contacts phone book
"All your calls to UK Landlines at any time, for just £4.95 a month....."
Then in small print at the bottom + £11.25 line rental a month. so really £16.20
Is there any way to stop this junk mail, I'm already signed up to the mailing preference service.
6 REPLIES 6
James
Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: BT "Come Home" letters

Hi Mal,
I've fed this back to our Marketing Team.
Highlighted
Jamie_Hardy
Dabbler
Posts: 22
Registered: ‎28-08-2007

Re: BT "Come Home" letters

I have been getting these as well by mail and email, it looks I am getting them thanks to been on the dabs (aka btshop) mailing list
Community Veteran
Posts: 26,786
Thanks: 987
Fixes: 10
Registered: ‎10-04-2007

Re: BT "Come Home" letters

BT really are shockers for abusing the rules.
My phone is still with BT. I had agreed to take marketing emails - I expected that from a 'reputable' company like BT they would be for phone related services (and probably include Broadband as they are a telecommunications company).
However I was not amused to get more than one email for a BT credit card.
I tried to find out how to opt out of all emails except those for the service I take from the company - you can't.
I've now opted out of all their marketing emails.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 1,250
Thanks: 38
Registered: ‎01-08-2007

Re: BT "Come Home" letters

We still get the 'come back' stuff by post after well over a year since moving to PN for our phone line, in my husband's name as his was the name on the account, whereas our PN account is in my name. Also I get emails, presumably because of the BT shop!
Plusnet user since November 2003
Unlimited Fibre Extra and Unlimited UK & Mobile Calls
Mac OSX and Firefox user with latest versions of both
Community Veteran
Posts: 3,486
Registered: ‎02-10-2008

Re: BT "Come Home" letters

Thanks James -
I would have thought that as effectively I am with BT - via PN it could be stopped.
But then again I suppose it's BT retail !
I was last with BT for phone about 8 years ago - I moved first to Cable and Wireless, and then to Onetel.
Community Veteran
Posts: 19,107
Thanks: 450
Fixes: 21
Registered: ‎31-08-2007

Re: BT "Come Home" letters

Phone their sales (freefone number) ask them to check your details, then tell them to stop sending anything, remove you from the list, tell them you are MPS registered. If they send any more phone them again and tell them if it happens again you will report them.