BT do not seem interested in fixing faults if you are not a BT customer?

[#1]

Thanks Matt. It was never found what the 3 weeks without a phone was caused by; various 'reasons' were given but, apart from the last one about a jumper box up the road, were a bit vague. Almost at the same time this lady was moved to 21CN and she has mentioned it is a bit faster; are you saying that her IP profile, as set by BT, is 3500? That is rather slow. The exchange is some way off from her and I do not know what it was before this problem. I do not visit her very often but will check her speed and IP Profile when I get there. As I drive about in the Oxford/Witney/Abingdon/Didcot area I see vans wtih Fibre on the side also new boxes appearing so the work of Fibre to Roadside Cabinet goes on. Of course Bampton, where I live, is not on the list.

[#2]

sixtiesblue
I agree that transferred calls to mobile should be free as they would be on land line  I have been without my phone now for 6 days and apart from a couple of txts& e/mails the only contact has been from me via my mobile on one occasion waiting 45mins to speak to a human  all advertising info should not be included on the faults line and as am using my mobile for all my calls the result is i have now used my contract  mins up for the month and as i have health issues where my phone is imperative for hospital and family it is now not amusing and will defnitley be reconsidering my contract a.s.a.p

[#3]

Compensation can be claimed.
http://www.plus.net/support/phone/home_phone/phone_faq.shtml#compo

[#4]

Hi mollytwo83,
Unfortunately we're still waiting for an engineer to be available though we are still chasing this for you, as soon as this gets booked we'll let you know.

[#5]

What a joke - phone went dead last Wednesday - so no Broadband - Plusnet were so casual about it. Twice in a few days.
It seems tha OFCOM allows BT 48-72 hours to grace you with their godly presence. They state if enough complaints are lodged with them they will take action - dont hold your breath!
All PlusNet did was to take the full amount from my Bank a/c whist I was offline - well done!
Next day the phone line was working again without an engineer in sight - how clever are Open Reach.
A few hours later their engineer rang to say my line had been pulled out in the junction box - I asked why - no clue.
I suspect it was because I wrote a complaint about the previous bodge to the local Manager - no reply of course.
The best part was for Open Reach to say get back in touch if any further problems - How do you do that!
I complained to PN re the full bill - no reply from CS who are now unreachable by phone.