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BT 1471 is no longer working

Davexxx
Rising Star
Posts: 97
Thanks: 1
Fixes: 3
Registered: ‎12-09-2015

BT 1471 is no longer working

BT 1471 (last number that called) is no longer working - the last time that I checked when it worked was 18 Feb 2023.
Everything else seems to be 'as normal' (BT Vanguard 10 phone & BT4600 call-blocking/answer phones).
Is there a test or reset process that I could try ?

14 REPLIES 14
willcutforth
Plusnet Help Team
Plusnet Help Team
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Registered: ‎27-11-2020

Re: BT 1471 is no longer working

Hey there @Davexxx how are you doing? How's this week treating you? You having a good one?

 

I'm sorry to hear it's not working. What does it do when you call up? Have you tried another phone? Have you tried calling and then using 1471?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
Davexxx
Rising Star
Posts: 97
Thanks: 1
Fixes: 3
Registered: ‎12-09-2015

Re: BT 1471 is no longer working

I've tried 4 phones (connected to 3 different sockets), and the problem is evident on each phone:

1) Lift receiver
2) Dial 1471 - no change of tone
3) After 7 seconds, change of tone (same tone as encountered after 20 seconds of simply lifting the receiver)

4) Dial another number
1) 2) 3) are identical

SammyM
Plusnet Help Team
Plusnet Help Team
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Registered: ‎22-01-2018

Re: BT 1471 is no longer working

Have you tried it from the test socket at all? 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
Davexxx
Rising Star
Posts: 97
Thanks: 1
Fixes: 3
Registered: ‎12-09-2015

Re: BT 1471 is no longer working

Yes - tried the test socket this morning, but unfortunately no improvement, i.e.,

1) Lift receiver
2) Dial 1471 - no change of tone
3) After 7 seconds, change of tone (same tone as encountered after 20 seconds of simply lifting the receiver)

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,450
Thanks: 533
Fixes: 93
Registered: ‎27-11-2020

Re: BT 1471 is no longer working

Thanks for getting back to us Dave,

 

I have raised a fault with Openreach to resolve this and we will keep an eye on it for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
Davexxx
Rising Star
Posts: 97
Thanks: 1
Fixes: 3
Registered: ‎12-09-2015

Re: BT 1471 is no longer working

Will - many thanks.

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,450
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Registered: ‎27-11-2020

Re: BT 1471 is no longer working

They've tested it and no fault has been found! Can you try it again for me now?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
Davexxx
Rising Star
Posts: 97
Thanks: 1
Fixes: 3
Registered: ‎12-09-2015

Re: BT 1471 is no longer working

Will,

Slight change, but 1471 still not working:

1) Lift receiver
2) Dial 1471 - no change of tone
3) After 5 seconds, 'Dead' (no tone)
3) After 5 further seconds, change of tone (same tone as encountered after 20 seconds of simply lifting the receiver)

adamwalker
Plusnet Help Team
Plusnet Help Team
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Registered: ‎27-04-2007

Re: BT 1471 is no longer working

Hiya Dave, I've just picked up your reply as Will's not at work at the moment. I've let Openreach know that the fault still needs to be worked on and I'll make sure Will follows things up with you on Monday. 

 

Do please message us back if there's anything urgent in the meantime that we need to deal with and one of our other team mates will be able to help. 

 

Adam

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Davexxx
Rising Star
Posts: 97
Thanks: 1
Fixes: 3
Registered: ‎12-09-2015

Re: BT 1471 is no longer working

Hi - I've received a message re Question [ 232431249 ] indicating that the problem has been fixed, but I've just completed an incoming phone call and unfortunately 1471 still isn't working.

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,846
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Registered: ‎27-04-2007

Re: BT 1471 is no longer working

Hi @Davexxx , I've just had a look at the fault report with Openreach and it looks like we'd need to book an engineer appointment as the next step. 

 

Could you let us know if you can be available for one of these slot times?

 

Monday to Friday

 

AM = 08:00 to 13:00

PM = 13:00 to 18:00

 

Adam

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Davexxx
Rising Star
Posts: 97
Thanks: 1
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Registered: ‎12-09-2015

Re: BT 1471 is no longer working

Adam,

These are usually OK:

Monday to Friday
PM = 13:00 to 18:00

Davexxx
Rising Star
Posts: 97
Thanks: 1
Fixes: 3
Registered: ‎12-09-2015

Re: BT 1471 is no longer working

Adam - update: have received another incoming call, this morning, and 1471 is now working.

csmith94
Plusnet Help Team
Plusnet Help Team
Posts: 333
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Registered: ‎01-12-2020

Re: BT 1471 is no longer working

That's great to hear @Davexxx, I'll hold back on the engineer for now. Keep an eye on it and if you find that 1471 doesn't work again, just let me know 

 Curtis Smith
 Plusnet Help Team