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Automatic Number Withhold

FIXED
ian11
Hooked
Posts: 6
Registered: ‎10-04-2019

Automatic Number Withhold

As a new customer, I'm assuming my number is ex-directory?

 

Is it possible to set up so that my number is withheld automatically unless I dial 1470? Online chat tells me it isn't as that service isn't offered, but I've seen messages on this forum suggesting that it is possible?

Tags (2)
6 REPLIES 6
Satss
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 438
Fixes: 37
Registered: ‎06-08-2018

Re: Automatic Number Withhold

Hi @ian11

 

Thanks for getting in touch all of our customers are set up as ex directory. I'm sorry that you have been advised otherwise.

 

If there is anything else I can assist you with please feel free to let me know.

 

 

 

 

ian11
Hooked
Posts: 6
Registered: ‎10-04-2019

Re: Automatic Number Withhold

Hi Satss,

 

Thanks for the quick response.

 

Is it possible to have my account set up so that the number is automatically withheld?

Satss
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 438
Fixes: 37
Registered: ‎06-08-2018

Re: Automatic Number Withhold

@ian11 Sorry for missing off that bit of your query. This is something we can offer, are you able to respond directly to the support ticket here so that I action this for you.

 

Please let me know once you have responded

ian11
Hooked
Posts: 6
Registered: ‎10-04-2019

Re: Automatic Number Withhold

Thanks @Satss 

 

I've responded to the question on my account - hope that was in the right place!

 

Thank you for your quick responses.

Satss
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 438
Fixes: 37
Registered: ‎06-08-2018

Re: Automatic Number Withhold

Fix

@ian11 Thank you, I've seen your confirmation and requested this change for you now.

It usually takes 24 hours to complete but 'll check back on the order tomorrow and confirm this with you.

 

 

 

ian11
Hooked
Posts: 6
Registered: ‎10-04-2019

Re: Automatic Number Withhold

Thank you @Satss - all sorted and your prompt assistance much appreciated.