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Are call to CSC free or part of the plan

pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Are call to CSC free or part of the plan

Some of my calls to CSC are listed on my calls made others are not, what should they be?  PN to PN os as calls to 01
9 REPLIES 9
James
Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: Are call to CSV free or part of the plan

You make calls to Comma Separated Variables?
Joking aside, the calls should be listed as a standard 01xxx Georgraphic number.
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Are call to CSC free or part of the plan

Well someones got to separate the Lads from the Lasses
Not applicable

Re: Are call to CSV free or part of the plan

Although listed, I thought that calls made PN to PN were free e.g. if someone using evenings and weekends telephoned another PN customer in the day, then it wouldn't be charged. Am I correct?
James
Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: Are call to CSC free or part of the plan

Yep, exactly.
I think that Peter's asking if they're actually free calls, which they're not.  However, 0800 calls, which are free, will not showe up on your records.
To clarify - calls to our 01142 number are not free, but are included at the relevant time of day.
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Are call to CSC free or part of the plan

Not complaining, but your system wants another sort out then  I definitely have some not showing  (only 114)  also no one picked up that in the last week calls were confirmed before going on as unconfirmed
James
Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: Are call to CSC free or part of the plan

Peter,
List me the times and dates of your calls to us over the last couple of weeks and I'll get it checked out.
Ditto that with the confirmed/unconfirmed calls.
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Are call to CSC free or part of the plan

I only have the listed calls
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Are call to CSC free or part of the plan

Just found some more,, there was a period 7 - 12 Jan working correct
James
Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: Are call to CSC free or part of the plan

Peter,
Can you do me a favour and PM me the times that you feel aren't listed and I'll have a look in our DB and see if I can find anything.