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Are PN to PN calls free?

FIXED
Stranger
Rising Star
Posts: 76
Thanks: 1
Fixes: 1
Registered: ‎09-05-2014

Are PN to PN calls free?

I have line only with BB but read that PN to PN calls are free for up to 60 minutes however, the latest reference I can find to this is from the end of 2018 so I'm just looking for confirmation that this is still correct.
3 REPLIES 3
MisterW
Superuser
Superuser
Posts: 11,182
Thanks: 3,449
Fixes: 260
Registered: ‎30-07-2007

Re: Are PN to PN calls free?

Fix

Yes. You can find the details here https://www.plus.net/help/legal/residential-phone-tariffs/

Scroll down to the Line Only call plan and expand it. You should see

Call type How we charge
UK landline Charged at standard rates at all times
UK mobile Charged at standard rates at all times
Non-geographical (0845 and 0870) Charged at standard rates at all times
International (landline and mobile) Charged at standard rates at all times
Plusnet to Plusnet Inclusive at all times
Calls to Plusnet Free at all times

and for good measure I've just checked my last bill (I'm also on Line Only) and a call to another PN number was certainly free on 30/3/2019

 

As regards the 60 minutes, it's not totally obvoius but I believe it's also covered in the above link

Inclusive call length

 

  • Inclusive calls to UK numbers become chargeable after 60 minutes
  • Inclusive calls to international numbers become chargeable after 60 minutes
  • Calls to Plusnet Support are free for the duration of the call, regardless of length

Inclusive calls that become chargeable are charged at the relevant rate until the end of the call. The call set up fee is not applied.

 

 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Stranger
Rising Star
Posts: 76
Thanks: 1
Fixes: 1
Registered: ‎09-05-2014

Re: Are PN to PN calls free?

Thankyou very much for such a quick and comprehensive response, you're a star 😁
OllieC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: Are PN to PN calls free?

Hi @Stranger

 

I can confirm that @MisterW hit the nail on the head and all information that has been provided is correct.

If you need us for anything else please feel free to give us a shout as we are more than happy to help.

 

Kind Regards