Are Calls Via 08081703703 Free From Plusnet Charges?
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Are Calls Via 08081703703 Free From Plusnet Charges?
29-08-2012 2:17 PM
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Can anyone clarify please? Thanks!
Re: Are Calls Via 08081703703 Free From Plusnet Charges?
29-08-2012 4:16 PM
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Re: Are Calls Via 08081703703 Free From Plusnet Charges?
29-08-2012 4:46 PM
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Thanks Ben, If there are no charges at all then, based on this, I will change to Plusnet. Many thanks!
Re: Are Calls Via 08081703703 Free From Plusnet Charges?
29-08-2012 4:48 PM
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Re: Are Calls Via 08081703703 Free From Plusnet Charges?
29-08-2012 6:15 PM
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Re: Are Calls Via 08081703703 Free From Plusnet Charges?
30-08-2012 8:23 AM
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Re: Are Calls Via 08081703703 Free From Plusnet Charges?
30-08-2012 9:23 AM
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Re: Are Calls Via 08081703703 Free From Plusnet Charges?
30-08-2012 1:26 PM
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Must say that I am confused ; I spoke to Chris in Customer Service who read out the PN charges for making a 18185 call and since then I've see a forum post in Moneysaving Expert by a PN customer who said that he was charged by PN for making 18185 calls. Yet, later in the thread, another post by a PN customer said that they were not charged.
Your comment that you don't 'see' the 18185 calls is logical as it would still remain a BT line in effect and, as a BT owned re-seller, then the same rules should apply to PN as they do with BT but there seems to be a lot of contradictory information about.
Re: Are Calls Via 08081703703 Free From Plusnet Charges?
30-08-2012 3:10 PM
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Re: Are Calls Via 08081703703 Free From Plusnet Charges?
30-08-2012 3:22 PM
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Re: Are Calls Via 08081703703 Free From Plusnet Charges?
30-08-2012 4:21 PM
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Re: Are Calls Via 08081703703 Free From Plusnet Charges?
31-08-2012 10:20 AM
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Never had a problem
Re: Are Calls Via 08081703703 Free From Plusnet Charges?
31-08-2012 1:43 PM
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Sorry for any confusion, I expect my colleague mis-heard you and thought you were talking about 118185 which could be a directory enquiries number? In any case, I queried our call database for a call to 18185 and we have none whatsoever - we certainly can't charge for it if we don't know you're dialling it!
Re: Are Calls Via 08081703703 Free From Plusnet Charges?
14-09-2012 8:07 PM
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(1) dial 18185 = 5p connection fee + 0p per minute within UK
or
(2) dial 0808 1 703 703 = 5p connection fee + 1p per minute within UK
Additionally, does Plusnet make a charge for using either of the above phone numbers?
Re: Are Calls Via 08081703703 Free From Plusnet Charges?
14-09-2012 10:56 PM
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Quote from: Ben ... I queried our call database for a call to 18185 and we have none whatsoever - we certainly can't charge for it if we don't know you're dialling it!
I think that makes it clear that if you dial 18185 Plusnet won't know about it which means they can't (and don't) make any charge for it. So the cost of calls via 18185 should be whatever that service provider lists in their tariff.
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