I switched my phone package from BT to Plusnet a couple of months back, I already had my internet with Plusnet. It seemed a better deal, even with adding an upgrade on the Internet package. My BT package was free calls 24/7. Obviously nervous about whether I'd missed some aspect of the deal we went ahead hoping to knock a chunk out of what we were paying.
I get a warning email we are hammering our phone usage. odd I thought, so I enquired, turns out we were on Evenings and Weekends, ok no worries lets fix that then.
Then the bill lands, 3x what we were paying with BT.
Its kinda obvious I would think that wed have to be pretty stupid to conciously not take up a £4 a month option for ANytime and prefer to just hammer the heck out of it instead. Will we get a refund, probably not, but so far not a happy bunny.
Then to top that I get another email saying we are reaching our limit AGAIN!!
Turns out that whoever I asked at Plusnet to set up Anytime did naff all, so we are due to get hammered yet again.
So I had a word and the guy said, no worries, carry on as if we have Anytime and we will refund you (for this month) when the bill hits and you will definitely, definitely be on Anytime in January.
Then I check the status of that ticket and see the guys internal asking for a refund to be given and a reply saying refunds arent given. Does anyone actually contact me to tell me this? No.
Now I dont know what the hell is going on. But what I do know is this, we have ended up paying loads more than we were with BT and I am starting to feel like a cow being milked.
