Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Anytime international question
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- Anytime international question
Anytime international question
03-02-2014 7:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quick (probably dumb) question
My phone line went live today (yay). I'm paying £7 pm for anytime international package.
I have noticed a £75 credit on my account, what is this? I don't understand the explanation online.
Does this reduce every time I make a call?
I thought that all my landline, 0845 and 0870 numbers were included as well as 300 international minutes .
Lets say I call a mobile phone and this is chargable, do I get this on my bill and pay extra on top of my £7 or is it taken away from this credit?
I find this a bit confusing!
thanks in advance

My phone line went live today (yay). I'm paying £7 pm for anytime international package.
I have noticed a £75 credit on my account, what is this? I don't understand the explanation online.
Does this reduce every time I make a call?
I thought that all my landline, 0845 and 0870 numbers were included as well as 300 international minutes .
Lets say I call a mobile phone and this is chargable, do I get this on my bill and pay extra on top of my £7 or is it taken away from this credit?
I find this a bit confusing!
thanks in advance

Message 1 of 8
(1,453 Views)
7 REPLIES 7
Re: Anytime international question
03-02-2014 7:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
No, not a dumb question - it confuses many people.
Anytime International covers all 01/02/03 numbers, 0845/0870, and as you say, 300 international minutes to 35 destinations.
If you make a chargeable call (mobile, or over an hour on UK, or over ½ hour on international, or premium rate), it will appear on your bill, and the £75 will reduce by that amount.
In essence, it just PN's (bless 'em) way of ensuring that someone doesn't get an unexpected very high bill, as the service will be curtailed if the £75 reduces to zero.
I can see their point, but £75 seems a rather high ceiling to me.
If you're not on Anytime, the limit is £55. Seems odd to me, as on that tariff you're more likely to get more chargeable calls.
Edit: last para added.
Anytime International covers all 01/02/03 numbers, 0845/0870, and as you say, 300 international minutes to 35 destinations.
If you make a chargeable call (mobile, or over an hour on UK, or over ½ hour on international, or premium rate), it will appear on your bill, and the £75 will reduce by that amount.
In essence, it just PN's (bless 'em) way of ensuring that someone doesn't get an unexpected very high bill, as the service will be curtailed if the £75 reduces to zero.
I can see their point, but £75 seems a rather high ceiling to me.

If you're not on Anytime, the limit is £55. Seems odd to me, as on that tariff you're more likely to get more chargeable calls.

Edit: last para added.
Murphy was an optimist
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Message 2 of 8
(592 Views)
Re: Anytime international question
04-02-2014 10:02 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Basically it's credit limit for calling costs so you can't exceed the set amount but you can reduce the amount yourself if you wish - I reduced mine to £25 but tbh I have never used more than £4.
Message 3 of 8
(592 Views)
Re: Anytime international question
04-02-2014 10:04 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Our support pages refers to our credit limit as an overdraft for call charges, which is a fairly good way of putting it.
There's more detail on our website here: http://www.plus.net/support/phone/credit-limit-and-top-ups-guide.shtml#creditLimitHow
There's more detail on our website here: http://www.plus.net/support/phone/credit-limit-and-top-ups-guide.shtml#creditLimitHow
Message 4 of 8
(592 Views)
Re: Anytime international question
04-02-2014 10:31 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: 4C If you're not on Anytime, the limit is £55. Seems odd to me, as on that tariff you're more likely to get more chargeable calls.
James, Any comment on this point?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Message 5 of 8
(592 Views)
Re: Anytime international question
04-02-2014 10:33 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
This was raised yonks ago and I didn't get a sensible answer then so don't expect one now
Message 6 of 8
(592 Views)
Re: Anytime international question
04-02-2014 11:54 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I don't have an official answer other than it scales upwards depending on the price of the product - I understand your point though.
We can increase a credit limit on a case by case basis.
We can increase a credit limit on a case by case basis.
Message 7 of 8
(592 Views)
Re: Anytime international question
04-02-2014 7:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks everyone, I get it now 
I am waiting for the calls to refresh to make sure the international call I made yesterday shows ok. I hung up at 29 mins

I am waiting for the calls to refresh to make sure the international call I made yesterday shows ok. I hung up at 29 mins
Message 8 of 8
(592 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- Anytime international question