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Anytime calls

Anonymous
Not applicable

Anytime calls

My phone line and anytime calls package completed yesterday evening, looking on the phone log today there are charges against the calls that have been made. Should there be call charges showing when I'm on the Anytime calls package ?
Thanks,
Del.
11 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Anytime calls

the charges will probably have been from calls you made before you changed over
Anonymous
Not applicable

Re: Anytime calls

Thanks Jim but why should Plusnet show calls I made with BT  ?  - We migrated from BT  to Plusnet yesterday.
Community Veteran
Posts: 2,106
Registered: ‎06-02-2008

Re: Anytime calls

Hi, as noted in other threads, this is P2 66710, please raise a ticket and these will be credited / refunded.
Thanks and sorry for any inconvenience.
Anonymous
Not applicable

Re: Anytime calls

Thanks Ben, ticket 72310403 has been raised.
Community Veteran
Posts: 2,106
Registered: ‎06-02-2008

Re: Anytime calls

No problem at all, passed through to the Billing Admin team to make sure it gets done as quickly as possible for you.
Anonymous
Not applicable

Re: Anytime calls

Thanks Ben, I've also just noticed that there's a £5 call plan charge on there,part of the same problem I guess.
Cheers,
Del.
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Anytime calls

The £5 is the charge for the Anytime Call Plan which is chargeable in advance
Anonymous
Not applicable

Re: Anytime calls

Of course it is, thanks Jim.  Smiley
Anonymous
Not applicable

Re: Anytime calls

Will the credit be applied now or when the next bill is produced ?
Ta,
Del.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Anytime calls

Hi there,
It'll be applied as soon as the ticket is picked up and the refund actioned, though it'll take up to 7 working days to go back into your account as it's going back on to a direct debit rather than a bank or credit card charge.
Hope that helps explain.
Anonymous
Not applicable

Re: Anytime calls

Many thanks Matt for your quick response and explanation, I now understand the procedure.
Ta,
Del.