Anytime calls

[#1]

My phone line and anytime calls package completed yesterday evening, looking on the phone log today there are charges against the calls that have been made. Should there be call charges showing when I'm on the Anytime calls package ?
Thanks,
Del.

[#2]

the charges will probably have been from calls you made before you changed over

[#3]

Thanks Jim but why should Plusnet show calls I made with BT  ?  - We migrated from BT  to Plusnet yesterday.

[#4]

Hi, as noted in other threads, this is P2 66710, please raise a ticket and these will be credited / refunded.
Thanks and sorry for any inconvenience.

[#5]

Thanks Ben, ticket 72310403 has been raised.

[#6]

No problem at all, passed through to the Billing Admin team to make sure it gets done as quickly as possible for you.

[#7]

Thanks Ben, I've also just noticed that there's a £5 call plan charge on there,part of the same problem I guess.
Cheers,
Del.

[#8]

The £5 is the charge for the Anytime Call Plan which is chargeable in advance

[#9]

Of course it is, thanks Jim. 

[#10]

Will the credit be applied now or when the next bill is produced ?
Ta,
Del.

[#11]

Hi there,
It'll be applied as soon as the ticket is picked up and the refund actioned, though it'll take up to 7 working days to go back into your account as it's going back on to a direct debit rather than a bank or credit card charge.
Hope that helps explain.

[#12]

Many thanks Matt for your quick response and explanation, I now understand the procedure.
Ta,
Del.