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Anytime Phone and Mobile Call Plan

FIXED
G3WYP
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Posts: 68
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Registered: ‎26-10-2014

Anytime Phone and Mobile Call Plan

I have the above call plan which I contracted to in November 2017, I have only phoned a Mobile number once this last week and my wife has just called one so we have not gone over any time limits.

 

Just checked my online phone charges and see I have been charged for the one call I made so far, surely this is included in my call plan?

 

Derek

5 REPLIES 5
DS
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Registered: ‎06-01-2017

Re: Anytime Phone and Mobile Call Plan

Taken from here - https://www.plus.net/help/legal/residential-phone-tariffs/#unlimited-uk

For info-

Call type UK mobile Charges 2000 inclusive minutes to use at any time.

Call type International (landline and mobile) Charges Charged at standard rates at all times.

 

If you called a UK mobile, then according to the above you shouldn't have been charged.

Hopefully a member of staff or those with more knowledge will clarify.....

Mav
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Re: Anytime Phone and Mobile Call Plan

Could either call have gone over the 60 minutes limit? If so then you would be charged for the call after the first 60 minutes.

Forum Moderator and Customer
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G3WYP
Rising Star
Posts: 68
Thanks: 16
Registered: ‎26-10-2014

Re: Anytime Phone and Mobile Call Plan

Hi Mav

No my call is shown as 1 minute.

 

I was previously on Anytime phone call plan but when I re-contracted in November I was told the plan was now anytime calls and Mobile!

Derek

G3WYP
Rising Star
Posts: 68
Thanks: 16
Registered: ‎26-10-2014

Re: Anytime Phone and Mobile Call Plan

Finally managed to get through on the phone and found that the person who put through my re-contract had left me on old Anytime Plan. The young man today has arranged for it to be changed at next billing date.

So now resolved.

 

Derek

Gandalf
Plusnet Help Team
Plusnet Help Team
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Registered: ‎21-04-2017

Re: Anytime Phone and Mobile Call Plan

Fix

Hi Derek. I'm glad to hear you've got through to us and we've resolved this for you.

Please feel free to let us know if you need any further assistance.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team