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Anytime International 300

mechanic123
Rising Star
Posts: 114
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Registered: ‎19-08-2018

Anytime International 300

Looking through the members centre pages, I can't see where my phone usage is listed - I can see a page for broadband usage (not too useful as it's unlimited) but I can't see a page for the call plan usage. What am I missing?

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SteveA
Community Veteran
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Registered: ‎17-06-2007

Re: Anytime International 300

It should just appear on your billings page (when you can get it to load)

 

 

mechanic123
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Registered: ‎19-08-2018

Re: Anytime International 300

All I can see on the 'Bills and Payment' page - if that's the one you mean - is a listing of 'Credit Limit-£75' and 'Credit used - £0' plus a link to unbilled calls that lists various calls and times. No reference to the 300min limit for international calls that the account seems to have. Am I supposed to keep a running total of the call times to check if they add up to less than 300min?  And what's this £75 credit limit?

 

Wouldn't it be better to send an email out after international calls to give the running total? That's what my mobile phone provider does for texts at least. As there are/is more than one user of this phone I need to share this info around, an email would help with that.

Strat
Moderator
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Re: Anytime International 300

With regards to the Credit Limit see here

Customer and Forum Moderator. Windows 10 Firefox 85.0.2 (64-bit)

JayG
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Registered: ‎30-10-2011

Re: Anytime International 300

Can't say for sure about international calls because I don't make them, but calls for the current period should be itemised under Bills and Payments > phone > view unbilled calls (i.e those in the current rather than previous billing periods.)

Edit: if you go to 'View my phone bill' after logging into the member centre you will see a summary by call type for the current billing period, although I have to say that in my case all call categories are showing as zero usage, which is definitely not correct (it is correct using the first method but you would have to do the calculation manually if you want the total minutes in each category.) I've not looked to see if this anomaly has been mentioned elsewhere in the forums since the new billing system was introduced...

mechanic123
Rising Star
Posts: 114
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Registered: ‎19-08-2018

Re: Anytime International 300

Yes, thanks for the input, I'd failed to see the link 'View my Phone Bill', but as you say all categories show zero use anyway so not much help. The other idea of following the links through' Bills and Payments' to 'View Unbilled Calls' requires further calculation so not so useful as a straight comparison between time booked and the 300min limit.

mechanic123
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Posts: 114
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Registered: ‎19-08-2018

Re: Anytime International 300


@Strat wrote:

With regards to the Credit Limit see here


Thanks for the pointer!