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Anytime International 300

cycleboy57
Dabbler
Posts: 14
Thanks: 2
Registered: ‎25-09-2016

Anytime International 300

Having recently joined this package, my wife has been diligently recording the times she phones Japan.  Having some minutes in credit, she phoned a couple of friends on 31 Aug.  However, although the bill states CLEARLY that the bill is from the FIRST of the month, the calls on the 31st were included in the September bill.

 

Can somebody explain???

4 REPLIES 4
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: Anytime International 300

That is because the costs were sent to Plusnet from BTw a few days after you made the call

Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: Anytime International 300

As Oldjim says, the call data isn't sent instantly so can take a short while to appear in the itemised bill.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
cycleboy57
Dabbler
Posts: 14
Thanks: 2
Registered: ‎25-09-2016

Re: Anytime International 300

If that is the case, then trying to work out how many international minutes you have used is tricky. Instead of it taking an indeterminate amout of time, perhaps Plusnet should insert a fixed delay into the calculation of bills, so the user can know precisely on which date the phone call will be allocated.
khorghakh
Dabbler
Posts: 10
Registered: ‎11-11-2016

Re: Anytime International 300

A quick question about Anytime International 300, is there a way to check to see how much time you have left to use?