I joined Plusnet on 28 October. The account went live on 2 November, and before making any calls (I think) I added the anytime calls package for £8.00. I am sure you can see what's coming...
On my latest bill I have been charged £25.43 for calls made since the start of the billing period. Now, I naively assumed that adding the anytime calls package would be implemented right away. Before I complain, can anyone point me to the terms and conditions of the add on which state that it only become active from the start of the following billing period?
Fixed! Go to the fix.
I'm sorry to hear that you weren't aware the changes to your call plan would go through on the next bill date. The terms and conditions do advise of this:
8.1. If you want to change your call plan or call features you may request this at any time and the change will happen from your next billing date. This won't affect your minimum term for the service.
This can be found under the Phone Package Terms at https://www.plus.net/help/legal/terms/
Once again, please accept my apologies for any frustration caused.
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Re: Anytime Calls package start date
I also want to add call plan and the start date is my billing date of 01/01/17 about three weeks away so why can't plusnet start an add-on call plan on day of sign-up and bill pro-rata?