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Any chance of refund?

Sarah63
Dabbler
Posts: 11
Registered: ‎02-05-2014

Any chance of refund?

Benn without the phone for nearly a week - so no incoming from anyone and NO emergency out!! - and very limited broadband for two months.
Still paying by direct debit for unlimited broadband and phone package so . . .
Any chance of a refund Huh
There is a job ticket raised.
2 REPLIES 2
AlexD
Rising Star
Posts: 151
Thanks: 7
Fixes: 1
Registered: ‎06-08-2014

Re: Any chance of refund?

Hi Sarah63
Sorry to hear of the issues you've been experiencing over the past 2 months.
Once the fault has been resolved, you should receive a refund for the downtime you experienced. I'll be sure to note the account so our faults team can process this for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Alex D
 Plusnet Help Team
Sarah63
Dabbler
Posts: 11
Registered: ‎02-05-2014

Re: Any chance of refund?

Looking forward to restoration of full service - oh, and the  refund wil be a bonus!! :)javascript:void(0);