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Another caller ID not working

FIXED
Baldric
Newbie
Posts: 5
Thanks: 3
Registered: ‎07-07-2017

Another caller ID not working

We have noticed that our caller ID is not working having recently moved, we are using the same phone a before that used to work, can it be checked that caller ID is set correctly at Plusnet & your suppliers? This seems to have been a common issue with a few people recently.

3 REPLIES 3
WillF
Plusnet Help Team
Plusnet Help Team
Posts: 221
Thanks: 51
Fixes: 22
Registered: ‎31-03-2020

Re: Another caller ID not working

Fix

Hi @Baldric, the Caller Display feature looks to have not carried over correctly in the Openreach phone system. I've re-added that for you, this should be done within 24 hours at the latest.

If this post resolved your issue please click the 'This fixed my problem' button
 Will
 Plusnet Help Team
Baldric
Newbie
Posts: 5
Thanks: 3
Registered: ‎07-07-2017

Re: Another caller ID not working

Thanks, that is now working.

WillF
Plusnet Help Team
Plusnet Help Team
Posts: 221
Thanks: 51
Fixes: 22
Registered: ‎31-03-2020

Re: Another caller ID not working

Great, thanks for confirming that @Baldric Let me know if you need anything further!

If this post resolved your issue please click the 'This fixed my problem' button
 Will
 Plusnet Help Team