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Another - Plusnet not making a good first impression
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Another - Plusnet not making a good first impression
30-11-2011 6:13 PM
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I have to say that we have had quite a few problems getting the Plusnet Service up and running. The main problem related to the broadband not being setup correctly and then basically having to start from scratch to get a new broadband installation being setup which took weeks to sort out. This is now finally working! The phone installation went well, but adding the international call plan seems to be another problem. I was told that this would be available from the next calendar month ie the 1st December, but I noticed a update to this problem today stating that the telephone service was not setup! despite us having the telephone service since the first week in November. It also states that it should be available on the 2nd December but I guess I will wait and see what happens.
The only reason we chose Plusnet was because the Which report gave a glowing report. In our last house we had TalkTalk and had no problems from day 1. Maybe we were lucky with Talk Tal and unlucky with PlusNet but I'm now wondering if we made the right choice..
come on Plusnet - sort out the problems and make me a happy customer! But if these setup problems continue, I would like to know how much notice we need to give PlusNet to terminate the contract so that we can go back to TalkTalk.
The only reason we chose Plusnet was because the Which report gave a glowing report. In our last house we had TalkTalk and had no problems from day 1. Maybe we were lucky with Talk Tal and unlucky with PlusNet but I'm now wondering if we made the right choice..
come on Plusnet - sort out the problems and make me a happy customer! But if these setup problems continue, I would like to know how much notice we need to give PlusNet to terminate the contract so that we can go back to TalkTalk.
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Re: Another - Plusnet not making a good first impression
01-12-2011 10:32 AM
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@pingason
I'm sorry to hear about the problems you've experienced in getting set up with us.
I'm assuming all is still well with your phone and broadband services at the moment?
I've just checked your account and can see that the anytime international 300 plan has already been added for you. So from our point of view it looks like everything is OK now. Do let me know if there's anything I've missed.
Adam.
I'm sorry to hear about the problems you've experienced in getting set up with us.
I'm assuming all is still well with your phone and broadband services at the moment?
I've just checked your account and can see that the anytime international 300 plan has already been added for you. So from our point of view it looks like everything is OK now. Do let me know if there's anything I've missed.
Adam.
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Re: Another - Plusnet not making a good first impression
01-12-2011 4:37 PM
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Hi Adam and thanks for the reply. We had not been advised or notified that the international service has finally been enabled, all we had been told was that there was a delay in getting the service enabled and that it should be live from tomorrow. Whan was it activated? The final problem relates to the voice mail / 1571 service, which I was advided via my open ticket today that it should also be available in the next 24 to 48 hours. Hopefully we will be full up and running by Sunday.
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Re: Another - Plusnet not making a good first impression
01-12-2011 4:49 PM
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Re: Another - Plusnet not making a good first impression
01-12-2011 5:10 PM
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Thanks Adam. I don't need an email now that you have answered the question. Hopefully we won't have any other problems as it "should" now all be working as requested.
Thanks for your help in sorting out my problems and letting me know what was going on.
Thanks for your help in sorting out my problems and letting me know what was going on.
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