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Anonymous call reject blocking mobile number

ajpee
Dabbler
Posts: 23
Registered: ‎14-09-2007

Anonymous call reject blocking mobile number

Since I had Anonymous Call Reject activated my mobile number which has Caller ID activated is being blocked, why?
5 REPLIES
ajpee
Dabbler
Posts: 23
Registered: ‎14-09-2007

Anonymous Call Reject not working

Despite having Anonymous Call Reject and Caller ID activated I am still receiving calls showing as Unidentified Number. Why? What are the limitations of Anonymous Call Reject?
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Anonymous call reject blocking mobile number

Two posts on the same subject merged as they may be related
Plusnet Help Team
Plusnet Help Team
Posts: 1,953
Thanks: 22
Fixes: 5
Registered: ‎24-07-2014

Re: Anonymous call reject blocking mobile number

Hi,
Thanks for posting.
I’ve tested this by calling you from a withheld number and, as was expected the call was blocked. I’m not sure why your mobile is being blocked. Have you been able to try to from elsewhere to try to replicate it?
Unfortunately not all calls are rejected by ACR. A small amount of call will get through where the number of the caller isn’t hidden but is not available to us. This tends to happen with international calls.
Tony
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
ajpee
Dabbler
Posts: 23
Registered: ‎14-09-2007

Re: Anonymous call reject blocking mobile number

Thank you for your reply and explanation re ACR and international calls. As for my mobile being blocked mysteriously this seems to have resolved itself, not sure why!
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: ‎10-04-2014

Re: Anonymous call reject blocking mobile number

Well I'm glad it's resolved itself ajpee because I'd have been stumped with that one.
Let me know if you ever find out what caused this in the first place Smiley
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet