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Anonymous Call [Awaiting Activation]

jafreer
Aspiring Pro
Posts: 845
Thanks: 54
Registered: ‎13-10-2012

Anonymous Call [Awaiting Activation]

I added Anonymous Call Reject to my service last Monday. It activated on Tuesday (next working day) as stated.
However, in my account settings, the service is still showing as 'awaiting activation'.
Normally this would not be an issue but I need to remove it now and I can't make any changes because it still shows as pending.
Does anyone know how long it normally takes for the control panel to 'catch up' with the activation?
Thanks in advance.
9 REPLIES
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Re: Anonymous Call [Awaiting Activation]

the call centre is open 24/7 - you might get a quicker answer if you call.

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Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: Anonymous Call [Awaiting Activation]

Hi jafreer,
Did you manage to get through to anyone last night?
It seems like the action to add the component has gotten stuck and we'd need to manually remove it.
If you're happy to go ahead with removing it then I can arrange that. Please note that it may prompt a payment for any call charges to date for this billing month, if you're happy to proceed with this then just let me know and I can get that sorted for you.
Sorry for any inconvenience caused.
jafreer
Aspiring Pro
Posts: 845
Thanks: 54
Registered: ‎13-10-2012

Re: Anonymous Call [Awaiting Activation]

Hi Linn,
Thanks for the quick response.
Yes I would be grateful if you could go ahead and remove it. And no problem regarding any call charges being billed for.
Thanks again for your assistance. Much appreciated.
Thanks dvorak, I actually forgot the call centre was open 24/7!
Best regards.
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: Anonymous Call [Awaiting Activation]

I've removed the feature from your line, jafreer and updated your account.
In order to bypass the system I've had to re-add your LRS which means that the system will not automatically send you a reminder to renew it so please make a personal reminder that you will need to renew this before November.
It's not prompted a payment so that's not a problem Smiley
jafreer
Aspiring Pro
Posts: 845
Thanks: 54
Registered: ‎13-10-2012

Re: Anonymous Call [Awaiting Activation]

Thanks for that Linn.
One question, do you know the actual date my currrent LRS expires (I can't find it online)?
Second question, how early can I renew that?
Thanks again.
jafreer
Aspiring Pro
Posts: 845
Thanks: 54
Registered: ‎13-10-2012

Re: Anonymous Call [Awaiting Activation]

Linn - actually the plot thickens. I did find a link on the website, and it states...
"You're already signed up to Line Rental Saver.
This is due to expire on 17-04-2015. We'll contact you before this to let you know when you can renew the offer."
That doesn't seem right because I don't recall renewing it this year.
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: Anonymous Call [Awaiting Activation]

Yes, that's what I meant when I said that I had to re-add your LRS so it thinks that your LRS has been renewed now.
The date I stated previously is actually incorrect, my apologies. I've detailed my response in Ticket: 85039638
jafreer
Aspiring Pro
Posts: 845
Thanks: 54
Registered: ‎13-10-2012

Re: Anonymous Call [Awaiting Activation]

Thanks for all your help Linn - that answers all my questions.
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: Anonymous Call [Awaiting Activation]

Not a problem, jafreer. Hope to see you around the Forums some more! Smiley