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Annual line rental

robert1935
Grafter
Posts: 128
Registered: ‎10-04-2013

Annual line rental

I intend to leave PN at the end of March, I have paid PN for a years line rental and this terminates in Nov.
When I leave PN and join a new ISP will the remainder of the line rental be transferred to to the new ISP ?
Regards Bob
2 REPLIES 2
ITWorks
Superuser
Superuser
Posts: 2,044
Thanks: 704
Fixes: 8
Registered: ‎05-11-2008

Re: Annual line rental

No the remainder of your upfront line rental payment can not be transferred to another provider (your telephone line can) , and is non refundable
Quote
Is Line Rental Saver refundable?
You can cancel Line Rental Saver within the first ten calendar days after ordering and get a full refund. After this, you can cancel the service at any time, but the fee is non-refundable.

https://www.plus.net/home-broadband/line-rental-saver-faq/#who
Kind Regards
Mike

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

ITWorks
Superuser
Superuser
Posts: 2,044
Thanks: 704
Fixes: 8
Registered: ‎05-11-2008

Re: Annual line rental

If you are thinking of leaving. give the customer options team a ring, explain your situation, and see what they can offer you .
(0845 140 6002 / 0330 123 9197 - Monday to Friday: 9.00am - 8.00pm - Saturday: 9.00am - 5.30pm)
Kind Regards
Mike

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.