cancel
Showing results for 
Search instead for 
Did you mean: 

An error has occurred

Strixtonite
Interested
Posts: 2
Thanks: 1
Registered: ‎23-05-2021

An error has occurred

Over a month ago I requested changes to my call plan, but I now have an error on my account "An error has occurred

You cannot make any changes to your account while there is a phone order in progress." and I still don't have access to the new call features.

Any ideas?

3 REPLIES 3
adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 114
Registered: ‎01-12-2020

Re: An error has occurred

@Strixtonite

 

Hi there, thank you for reaching out and I'm sorry to hear about the issues you're having here.

 

These problems stem from the call feature changes which have been made on the account back in March, although particular features were requested, our system never placed the orders with Openreach. I've now had these processed, and they should complete by 24/05/2021. Please give this another go on Tuesday, and let us know how you get on.

 

If you're still unable to modify your call plan, we'll raise this with our internal billing team to push this through on their end.

 

Apologies for the inconvenience caused.

 

-Adam - Plusnet Leeds

 Adam
 Plusnet Help Team - Leeds
Strixtonite
Interested
Posts: 2
Thanks: 1
Registered: ‎23-05-2021

Re: An error has occurred

Hi Adam

Everything is now working! Many thanks for your support.
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,915
Thanks: 9,539
Fixes: 1,512
Registered: ‎21-04-2017

Re: An error has occurred

Excellent! Thanks for the confirmation @Strixtonite

Let us know if there's anything else you'd need help with

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet