An error has occurred
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An error has occurred
23-05-2021 11:21 AM
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Over a month ago I requested changes to my call plan, but I now have an error on my account "An error has occurred
You cannot make any changes to your account while there is a phone order in progress." and I still don't have access to the new call features.
Any ideas?
Re: An error has occurred
23-05-2021 2:22 PM
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Hi there, thank you for reaching out and I'm sorry to hear about the issues you're having here.
These problems stem from the call feature changes which have been made on the account back in March, although particular features were requested, our system never placed the orders with Openreach. I've now had these processed, and they should complete by 24/05/2021. Please give this another go on Tuesday, and let us know how you get on.
If you're still unable to modify your call plan, we'll raise this with our internal billing team to push this through on their end.
Apologies for the inconvenience caused.
-Adam - Plusnet Leeds
Re: An error has occurred
24-05-2021 5:36 PM
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Everything is now working! Many thanks for your support.
Re: An error has occurred
24-05-2021 5:40 PM
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Excellent! Thanks for the confirmation @Strixtonite
Let us know if there's anything else you'd need help with
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