An error has occurred You cannot make any changes to your account while there is a phone order
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- Re: An error has occurred You cannot make any chan...
14-07-2021 6:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I activated Call Divert for a few days in June so I didn't miss an important call. I was able to cancel it again, but now I'd like to reactivate the Voicemail and all I get is this message -
An error has occurred
You cannot make any changes to your account while there is a phone order in progress.
There is no phone order in progress and it's been like this for several weeks now. Is there an easy way to rectify this?
Fixed! Go to the fix.
15-07-2021 10:19 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @Catherine11,
I'm sorry for any inconvenience that this may have caused. It seems that this is due to the Call Divert having been recently removed. As this is the case, no further changes to the phone components on your account can be made until after your next invoice date. I'd ask that you please reattempt this at that time and let us know how it goes.
Re: An error has occurred You cannot make any changes to your account while there is a phone order
15-07-2021 5:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you, that makes sense. I'll wait and see what happens then!
Re: An error has occurred You cannot make any changes to your account while there is a phone order
15-07-2021 6:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for getting back to us @Catherine11
I've just sped this up by manually placing an order to activate voicemail
It should start working within an hour
I hope this helps.
Re: An error has occurred You cannot make any changes to your account while there is a phone order
16-07-2021 2:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you, @Gandalf , voicemail is back and working. Very kind of you to sort it out for me.
Re: An error has occurred You cannot make any changes to your account while there is a phone order
16-07-2021 2:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Awesome! No problem at all @Catherine11
Let us know if there's anything else you'd need help with
Re: An error has occurred You cannot make any changes to your account while there is a phone order
16-09-2021 5:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have the same problem! All I want is the voicemail, but there's been no change to the order for weeks now ... Can you help please?
Re: An error has occurred You cannot make any changes to your account while there is a phone order
17-09-2021 9:41 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hiya @sdgn, I'm sorry that you too are having an issue and for the inconvenience caused.
I have now added your features back on via the back end system for you and these should be active within 24 working hours.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- Re: An error has occurred You cannot make any chan...