An error has occurred You cannot make any changes to your account while there is a phone order

[#1]

I tried removing the voicemail from phone line, but it doesn't seemed to have worked, and now all I get is:

An error has occurred

You cannot make any changes to your account while there is a phone order in progress.

It's been some weeks now.

Can somebody at plusnet  please clear this error.

Thanks

Paul

[#2]

Thanks for getting in touch via the Forums @Pauly9 

I am sorry to hear you've gotten an error message on your account, I've raised a task on your account and will be in touch here once I have an update from our Billing Team. 

[#3]

This issue is unresolved. The voicemail account is still working. 

You appeared to have just got rid of the error message, but without actually disabling the "Voicemail" "Call Feature" as I was trying to do.  It still works, but we don't want it to.

 The tick-box on the "other call features" pages isn't even ticked, but the voicemail still works.

Please disable the voicemail on this telephone.

Many Thanks

Paul

[#4 · Accepted solution]

Thanks for getting in touch, @ Pauly9, I appreciate your query.

Please can you confirm you wish the voicemail to be removed here so I can get this arranged for you?

Thanks - LF