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An error has occurred You can't change your products for the moment, you have an order which is cur

FIXED
Pkwyorks
Newbie
Posts: 2
Thanks: 1
Registered: ‎21-09-2020

An error has occurred You can't change your products for the moment, you have an order which is cur

Only just, a week ago, switched to PlusNet. With Post Office before who provided Silent Call barring as free. Now find getting autodiallers trying to con me, 4 times today, so far! Went to my account and tried to select PlusNet Call Protect which I presume may help but found the above error message. Anyone any idea how long this will be in error? Who do I contact to get this option started? 

7 REPLIES 7
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 20,626
Thanks: 7,001
Fixes: 1,170
Registered: ‎21-04-2017

Re: An error has occurred You can't change your products for the moment, you have an order which ...

Fix

Thanks for getting in touch @Pkwyorks 

I've fixed the error on your account so you should be able to make a change to your call features now.

Let us know if there's anything else you'd need help with.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Pkwyorks
Newbie
Posts: 2
Thanks: 1
Registered: ‎21-09-2020

Re: An error has occurred You can't change your products for the moment, you have an order which ...

Thanks very much. Alas it's taken all day to get back on the site to send this but I do appreciate it.

chrisgraham40
Newbie
Posts: 2
Thanks: 1
Registered: ‎19-10-2020

Re: An error has occurred You can't change your products for the moment, you have an order which ...

I am having the same issue on my account page - could mine be updated too?  Thanks

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 20,626
Thanks: 7,001
Fixes: 1,170
Registered: ‎21-04-2017

Re: An error has occurred You can't change your products for the moment, you have an order which ...

Hi @chrisgraham40

I've fixed that for you now, let us know if there's anything else you'd need help with

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
chrisgraham40
Newbie
Posts: 2
Thanks: 1
Registered: ‎19-10-2020

Re: An error has occurred You can't change your products for the moment, you have an order which ...

Thanks, all sorted now.  Thanks for your speedy response!

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 20,626
Thanks: 7,001
Fixes: 1,170
Registered: ‎21-04-2017

Re: An error has occurred You can't change your products for the moment, you have an order which ...

Awesome! No problem at all

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
lesherridge32d
Newbie
Posts: 2
Registered: ‎27-11-2020

Re: An error has occurred You can't change your products for the moment, you have an order which is

I've had this error message for a couple of weeks now, and despite phoning for help on several occasions, my account is still locked.  I need to add Plusnet Call Protect but can't do this until the error message is removed.  Help please. 

Case 208257900 and case 208016781 were raised following my calls, but still nothing has been done, and I'm receiving quite a few unwanted and scam calls which need to be blocked.