An error has occurred You can't change your products for the moment, you have an order which is cur

[#1]

Only just, a week ago, switched to PlusNet. With Post Office before who provided Silent Call barring as free. Now find getting autodiallers trying to con me, 4 times today, so far! Went to my account and tried to select PlusNet Call Protect which I presume may help but found the above error message. Anyone any idea how long this will be in error? Who do I contact to get this option started? 

[#2 · Accepted solution]

Thanks for getting in touch @Pkwyorks 

I've fixed the error on your account so you should be able to make a change to your call features now.

Let us know if there's anything else you'd need help with.

[#3]

Thanks very much. Alas it's taken all day to get back on the site to send this but I do appreciate it.

[#4]

I am having the same issue on my account page - could mine be updated too?  Thanks

[#5]

Hi @chrisgraham40

I've fixed that for you now, let us know if there's anything else you'd need help with

[#6]

Thanks, all sorted now.  Thanks for your speedy response!

[#7]

Awesome! No problem at all

[#8]

I've had this error message for a couple of weeks now, and despite phoning for help on several occasions, my account is still locked.  I need to add Plusnet Call Protect but can't do this until the error message is removed.  Help please. 

Case 208257900 and case 208016781 were raised following my calls, but still nothing has been done, and I'm receiving quite a few unwanted and scam calls which need to be blocked.