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An Errorr has occurred

Hooked
Posts: 5
Registered: ‎04-08-2020

An Errorr has occurred

When trying to manage my account online I am seeing the following message:

 

An error has occurred

You can't change your products for the moment, you have an order which is currently being processed. Please try again later.

 

This has been like this for months. Can you advise on how to rectify this?

4 REPLIES 4
Hooked
Posts: 5
Registered: ‎04-08-2020

Re: An Errorr has occurred

Nobody at Plusnet is interested in fixing this error

well not too long before my contract is up and I will go back to Talktalk

never had this problem with them.

Plusnet Help Team
Plusnet Help Team
Posts: 1,957
Thanks: 339
Fixes: 109
Registered: ‎26-03-2018

Re: An Errorr has occurred

Hi @glynnt600,

 

I'm sorry for any inconvenience that this has caused and for the delay in getting back to you on here. I have made a change to your account and the issue should now be resolved.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
Hooked
Posts: 5
Registered: ‎04-08-2020

Re: An Errorr has occurred

Thank you Emily D for the change to my account.

The error “You can’t change your products- - -“ has been removed.

but when I click on the Phone icon a message in the background appears

”Your home phone order is currently being processed. We will keep you updated by email and tell you once your

service is ready to use”. This message also came up before you made the change.

also when bringing up the Call Features page it freezes and won’t scroll down.

Hero
Posts: 4,928
Thanks: 1,682
Fixes: 30
Registered: ‎30-07-2008

Re: An Errorr has occurred


@glynnt600 wrote:

...when bringing up the Call Features page it freezes and won’t scroll down.


Looks like that may be a "feature" for a while yet... 😔

https://community.plus.net/t5/Home-Phone/didnt-order-anythinCannot-make-any-changes-to-your-account-...

The older I get, the earlier it gets late.

ADSL2+   Billion 8800NL