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Additional charges

graham2657
Hooked
Posts: 6
Registered: ‎14-05-2020

Additional charges

Hi 

Why am I being charged for additional phone charges when I do not have a landline home phone? Charges for a 123 call What is that? I have not had a landline phone for years only mobiles are used. Could a staff member investigate please.

Thank you for your help.

3 REPLIES 3
198kHz
Seasoned Hero
Posts: 5,596
Thanks: 2,580
Fixes: 37
Registered: ‎30-07-2008

Re: Additional charges

@graham2657 That will undoubtedly be a rogue Openreach person or contractor testing for spare pairs the unofficial way by calling the speaking clock (123).

It's a common problem, and one of the PN Help Team will be along to sort out a refund.

If you want the best seat in the house, move the cat
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BT technician (Retired)
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,322
Thanks: 9,219
Fixes: 1,478
Registered: ‎21-04-2017

Re: Additional charges

Thanks for getting in touch @graham2657 

I've refunded that call charge now you'll receive within 5 to 10 working days.

If this happens again let us know as we'll need to investigate further with you.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
graham2657
Hooked
Posts: 6
Registered: ‎14-05-2020

Re: Additional charges

Hi Gandalf

This is the 2nd month now i've had 123 additional call charges. Last month you kindly helped but for some reason I am still being billed for calls to 123 phone number even though we have no home phone and only use mobiles. Could yourself or plusnet look into this and finally resolve it. Thanks in anticipation of your help.

Graham2657